Last Updated: September 2026
The Jordan Academy for Quality Management (JAQM) respects the privacy of individuals and is committed to handling personal data responsibly, securely, transparently, and in accordance with applicable laws and regulations, including the Jordanian Personal Data Protection Law No. 24 of 2023 and the regulations and instructions issued pursuant to it.
This Privacy Policy explains how JAQM may collect, process, use, store, disclose, transfer, and protect personal data when individuals visit the JAQM website, contact JAQM, submit an inquiry or registration form, join a mailing or waiting list, register for or participate in training, consulting, examination, certification, or other JAQM services, or otherwise interact with JAQM.
Depending on the nature of the interaction, JAQM may collect personal data including:
Name and contact information, including email address, telephone/mobile number, and WhatsApp number.
Country of residence, organization, job title, profession, and other relevant professional information.
Information submitted through registration forms, inquiries, waiting lists, feedback forms, surveys, or other JAQM forms.
Training and certification records, including registration, attendance, assessment, examination results, certificate information, and related records.
Payment, invoicing, and transaction-related information necessary to administer services. Where payments are processed through third-party financial or payment providers, JAQM may not receive or retain complete payment-card information.
Communications and correspondence with JAQM.
Marketing preferences, consent records, subscription status, and unsubscribe requests.
Technical information that may be generated when using the website, including IP address, browser and device information, operating system, approximate location derived from technical data, pages visited, date and time of access, referral information, and website interaction information.
JAQM seeks to collect only personal data reasonably necessary and relevant to the purposes for which it is processed.
Personal data may be collected:
Directly from the individual.
Through JAQM websites and online forms.
Through authorized technology and service providers used by JAQM.
From an employer, sponsoring organization, or other entity registering an individual for JAQM services.
From legitimate publicly available or professional sources where permitted by applicable law.
Where an organization provides personal data relating to another individual, that organization is responsible for having the appropriate authority to provide such information where required.
JAQM may process personal data as reasonably necessary to:
Respond to inquiries and requests.
Process and administer registrations.
Provide training, consulting, examinations, certification, and related services.
Verify identity and eligibility where required.
Maintain attendance, training, examination, certification, and professional-development records.
Issue, administer, replace, and verify certificates.
Administer payments, invoices, refunds, and financial records.
Send schedules, reminders, materials, examination instructions, service updates, and other administrative communications.
Provide support and manage relationships with participants, clients, and organizations.
Improve JAQM's programs, services, website, and user experience.
Conduct appropriate statistical, operational, and business analysis.
Maintain the security and integrity of JAQM's website, systems, examinations, intellectual property, and services.
Detect, prevent, or investigate fraud, cheating, unauthorized access, misuse, or other prohibited activities.
Meet legal, regulatory, contractual, accounting, and administrative requirements.
Communicate information about JAQM programs, services, events, and professional activities where legally permitted.
JAQM will not intentionally process personal data for purposes materially incompatible with the purpose for which it was collected unless an appropriate lawful basis or consent, where required, exists.
Where prior consent is required under applicable law, JAQM will seek appropriate consent before processing personal data for the relevant purpose.
Consent requests will, where applicable, identify the intended purpose of processing and be presented in a reasonably clear manner.
Where processing is legally permitted without prior consent, JAQM may process personal data to the extent permitted by applicable law.
An individual may withdraw consent where processing is based on consent. Withdrawal does not necessarily affect processing lawfully undertaken before withdrawal or information that JAQM is legally or legitimately required to retain.
JAQM may send information concerning its training programs, professional certificates, services, events, and related activities where there is an appropriate legal basis for doing so and, where required by applicable law, after obtaining consent.
Promotional email communications will provide an appropriate method for unsubscribing where applicable.
Unsubscribing from marketing communications does not prevent JAQM from sending necessary administrative or service-related communications concerning an existing registration, payment, examination, certificate, contract, inquiry, or other active relationship.
JAQM does not sell personal data for third-party marketing purposes.
JAQM may use cookies and similar technologies for website operation, security, functionality, analytics, performance measurement, preference management, and, where applicable, evaluation of marketing activities.
These technologies may process information such as IP address, device and browser information, referral source, pages viewed, and website interactions.
Some technologies may be provided by third-party service providers and may be subject to their respective privacy terms.
Users may manage cookies through browser settings and any consent or preference controls made available by JAQM. Disabling certain technologies may affect website functionality.
JAQM does not sell personal data.
JAQM may disclose or provide access to personal data only where reasonably necessary and legally permitted, including to:
Authorized JAQM personnel.
Trainers, exam administrators, consultants, or other authorized persons where necessary to provide the requested service.
Service providers supporting hosting, email, cloud services, forms, communications, online training, analytics, payment processing, or other legitimate operational activities.
Employers or sponsoring organizations where participation has been arranged through them and disclosure is appropriate and legally permitted.
Professional advisers, auditors, or other authorized parties where reasonably necessary.
Courts, regulators, governmental bodies, law-enforcement authorities, or other competent authorities where required by applicable law or valid legal process.
Parties where disclosure is reasonably necessary to protect JAQM's legal rights, systems, intellectual property, security, participants, personnel, or legitimate interests.
JAQM seeks to limit disclosure to personal data reasonably necessary for the relevant purpose and to apply appropriate safeguards where required.
JAQM may use third-party platforms and providers for functions such as website hosting, email, online forms, cloud storage, videoconferencing, communications, analytics, payment processing, and other business services.
JAQM seeks to use such providers in a manner consistent with applicable data-protection requirements and, where required, to establish appropriate contractual, organizational, or technical safeguards.
Third-party websites and services operating independently from JAQM may have their own privacy policies and terms. JAQM is not responsible for independent processing carried out by third parties outside JAQM's reasonable control.
Because JAQM operates in a digital and international environment, certain service providers or technology systems may process or store personal data outside Jordan.
Where personal data is transferred, exchanged, processed, or stored outside Jordan, JAQM will seek to do so in accordance with applicable Jordanian data-protection requirements and any applicable conditions concerning the recipient and level of protection.
Where consent to a transfer is legally required, JAQM will seek the required consent. JAQM may also maintain records of transfers where required by applicable law.
JAQM takes reasonable and appropriate administrative, organizational, and technical measures designed to protect personal data against unauthorized or unlawful access, disclosure, alteration, misuse, loss, or destruction.
Access to personal data should be limited to persons who reasonably require it for authorized purposes.
However, no internet transmission, website, electronic storage system, or communication platform can be guaranteed to be completely secure. JAQM therefore cannot guarantee absolute security, but will take reasonable measures required or appropriate under applicable law and the circumstances.
Where JAQM becomes aware of a personal data security breach, it will assess the incident and take reasonable measures to contain, investigate, mitigate, and document it.
Where notification to the competent authority or affected individuals is required by applicable law, JAQM will take reasonable steps to provide the required notification in accordance with the applicable requirements.
JAQM will not retain personal data longer than reasonably necessary for the purposes for which it was collected, unless retention is required or permitted for legal, regulatory, contractual, accounting, security, dispute-resolution, certification, examination, fraud-prevention, or other legitimate purposes.
Certain examination, certificate, training, transaction, and compliance records may be retained for longer periods where necessary to preserve the integrity and verifiability of JAQM's services.
When personal data is no longer required, JAQM may delete, anonymize, or otherwise appropriately dispose of it in accordance with applicable requirements.
Subject to the conditions, limitations, and procedures provided by applicable law, individuals may have rights concerning their personal data, including the right to:
Obtain information regarding the processing of their personal data.
Access their personal data and request a copy.
Request correction, modification, updating, or completion of inaccurate or incomplete data.
Withdraw prior consent where processing is based on consent.
Object to processing where the applicable legal conditions are met.
Request restriction of processing to a specified scope where legally applicable.
Request deletion or anonymization where legally applicable.
Request portability of personal data where provided by applicable law.
Submit a complaint concerning the processing of personal data.
JAQM may take reasonable measures to verify the identity and authority of a person making a request.
A request for deletion or restriction does not require JAQM to delete or cease processing information that it is legally permitted or required to retain, including records reasonably necessary for financial, contractual, examination, certificate-verification, dispute-resolution, security, or compliance purposes.
JAQM's services are primarily intended for adults and professional learners.
Persons under 18 should not independently provide personal data, make payments, or enter into services requiring contractual consent without the involvement and authorization of a parent or legal guardian where required.
If JAQM becomes aware that personal data of a minor has been collected in circumstances requiring consent that was not properly obtained, JAQM may take appropriate measures in accordance with applicable law.
Individuals are encouraged to provide accurate and current information and to inform JAQM when relevant information changes.
JAQM may take reasonable steps to correct, update, complete, or otherwise appropriately manage inaccurate personal data when identified.
Individuals wishing to exercise an applicable data-protection right, withdraw consent, correct information, or submit a privacy-related complaint may contact JAQM through the official contact channels published on its website.
JAQM may request information reasonably necessary to verify identity and process the request securely.
Requests will be handled in accordance with applicable legal requirements and any procedures prescribed by the competent authorities.
JAQM may amend this Privacy Policy from time to time to reflect changes in law, regulation, technology, services, or JAQM's operational practices.
The current version will be published on the JAQM website with its latest update date. Material changes may be communicated by additional means where reasonably necessary or legally required.
This Privacy Policy and JAQM's processing of personal data are subject to applicable laws and regulations of the Hashemite Kingdom of Jordan, including the Personal Data Protection Law No. 24 of 2023 and the regulations and instructions issued pursuant to it.
Questions, privacy requests, complaints, or concerns regarding personal data may be submitted through the official JAQM contact information published on the JAQM website.
Receive updates about JAQM training programs, professional certifications, special offers, and events.