Last Updated: September 2026
These Terms of Use & Training Services govern access to and use of the Jordan Academy for Quality Management (JAQM) website, training programs, examinations, certifications, consulting services, registration processes, and related services.
By using the JAQM website, submitting an inquiry or registration, enrolling in a JAQM program, purchasing a service, participating in an examination, or otherwise engaging with JAQM, the user or participant acknowledges that they have read, understood, and agreed to the applicable terms below.
The JAQM website is provided for informational, educational, registration, communication, and business purposes.
Users must not:
Use the website for unlawful, fraudulent, abusive, or misleading purposes.
Attempt to gain unauthorized access to the website, systems, accounts, or data.
Interfere with website security or operation.
Upload or transmit malicious code or harmful content.
Misuse JAQM content, forms, registration systems, or communications.
Provide false, inaccurate, or misleading information.
JAQM may restrict, suspend, modify, or discontinue any part of the website where reasonably necessary for security, maintenance, legal, technical, operational, or business reasons.
Submitting an application, inquiry, registration form, waiting-list request, or expression of interest does not by itself confirm enrollment.
Registration is considered confirmed only after:
JAQM accepts the registration, where acceptance is required.
Required fees are paid according to the applicable payment terms.
Any specific eligibility or registration requirements are satisfied.
JAQM may refuse or decline a registration where there is a legitimate operational, eligibility, legal, capacity, conduct, or payment-related reason.
JAQM seeks to provide accurate information regarding program titles, schedules, duration, delivery method, trainer, fees, learning outcomes, examinations, and certification requirements.
However, certain operational details may be updated where reasonably necessary.
Where there is a conflict between general website information and a specific written proposal, registration confirmation, official email, contractual document, or program-specific communication issued by JAQM, the specific document or communication will govern.
JAQM makes reasonable efforts to deliver programs according to the announced schedule.
JAQM may reschedule, postpone, modify, combine, replace, or cancel a program or session where reasonably necessary due to circumstances such as:
Insufficient enrollment.
Trainer unavailability.
Technical or platform-related issues.
Emergencies or force majeure.
Governmental or regulatory requirements.
Security concerns.
Operational or business circumstances beyond JAQM's reasonable control.
JAQM will make reasonable efforts to inform affected participants of material changes.
If JAQM cancels a paid public training program and the participant does not accept an appropriate alternative or rescheduled date, JAQM will refund the fees paid for the cancelled service.
To the maximum extent permitted by applicable law, JAQM will not be liable for indirect, incidental, consequential, or third-party expenses arising from a program change or cancellation, including travel, accommodation, lost business opportunity, or other external costs not expressly agreed in writing.
Fees, payment schedules, discounts, promotional offers, and payment conditions are those communicated by JAQM for the specific service.
Discounts and promotional offers are subject to their stated conditions and cannot be combined unless JAQM expressly agrees otherwise.
JAQM may require full or partial advance payment before confirming registration or commencing a service.
Where applicable, JAQM may withhold examination access, certificates, documents, or other deliverables until required fees and obligations are completed.
Unless different terms are stated for a specific program, proposal, agreement, or promotional offer, the following applies to public training programs:
Cancellation received seven (7) calendar days or more before the scheduled program start date: 100% of the training fees paid will be refunded.
Cancellation received less than seven (7) calendar days before the scheduled program start date: JAQM may deduct 25% of the applicable training fees and refund the remaining amount.
Once the program has started, fees are generally non-refundable unless JAQM expressly agrees otherwise or applicable law requires otherwise.
Bank fees, transaction charges, currency conversion differences, transfer charges, or other third-party financial costs may be excluded from the refundable amount where applicable.
Where a participant fails to attend without prior cancellation, JAQM is not required to refund or transfer fees unless expressly agreed.
Customized training, in-house training, consulting, and institutional services may be subject to separate proposals, agreements, scopes of work, schedules, payment conditions, and cancellation terms.
Where such specific written terms exist, they take precedence over these general terms to the extent of any inconsistency.
Participants must comply with all applicable examination rules communicated by JAQM, including rules concerning:
Eligibility.
Identification.
Time limits.
Permitted materials.
Technical requirements.
Camera or proctoring requirements where applicable.
Academic integrity.
Conduct.
Confidentiality of examination content.
JAQM may invalidate an examination result, terminate an examination, refuse certification, or take other appropriate action in cases involving:
Cheating.
Impersonation.
Unauthorized assistance.
Falsification.
Recording or copying examination content.
Sharing examination questions.
Unauthorized use of artificial intelligence, software, communication tools, or external assistance where prohibited.
Any other material breach of examination rules.
Enrollment in training does not guarantee successful completion of an examination or award of a professional certificate.
Certificates are issued only when the participant has satisfied the applicable attendance, examination, assessment, payment, identity, and other program requirements.
JAQM may maintain certificate and examination records for verification, integrity, fraud prevention, legal, administrative, and professional-record purposes.
JAQM may correct, suspend, revoke, or invalidate a certificate if it was issued based on fraud, falsified information, administrative error, impersonation, cheating, or a material violation of certification requirements.
Participants are responsible for attending scheduled sessions and meeting the applicable attendance requirements.
JAQM may establish minimum attendance requirements for specific programs.
Failure to satisfy attendance or other participation requirements may affect eligibility for completion certificates, examination access, professional certification, or other program outcomes.
For online services, participants are responsible for providing:
A suitable internet connection.
A compatible computer or device.
Required software or applications.
Adequate audio and video capability where required.
A suitable environment for training or examination.
JAQM will make reasonable efforts to address technical problems within its control.
JAQM is not responsible for interruptions caused by the participant's equipment, internet service, electricity supply, local network, third-party platforms, telecommunications providers, or other circumstances outside JAQM's reasonable control.
Participants must behave professionally and respectfully toward JAQM staff, trainers, consultants, exam administrators, and other participants.
JAQM may issue warnings, restrict participation, remove a participant from a session, terminate participation, or take other appropriate measures in cases of:
Harassment.
Threats.
Abusive or disruptive behavior.
Fraud.
Cheating.
Unauthorized recording.
Intellectual-property infringement.
Security violations.
Conduct that materially interferes with the rights, safety, learning experience, or legitimate interests of JAQM or others.
Serious misconduct may result in removal without refund where permitted by law and justified by the circumstances.
Unless otherwise stated, all JAQM materials and content, including:
Training presentations.
Manuals.
Workbooks.
Cases.
Exercises.
Questions.
Examinations.
Documents.
Graphics.
Videos.
Recordings.
Website content.
Course structures.
Logos.
Trademarks.
Certificates.
Digital materials.
are owned by or licensed to JAQM and are protected by applicable intellectual-property laws.
Materials are provided only for the authorized use specified by JAQM.
Without prior written permission from JAQM, users and participants must not:
Copy.
Reproduce.
Publish.
Upload.
Sell.
Distribute.
Translate.
Modify.
Record.
Share with unauthorized persons.
Use JAQM materials to provide competing or commercial training.
Use examination content for teaching, publishing, resale, or redistribution.
Audio recording, video recording, screen recording, screenshots, photography, copying, or reproduction of training sessions, examinations, protected materials, or restricted content is prohibited unless expressly authorized by JAQM.
JAQM may authorize specific recordings or materials for defined purposes and may impose usage restrictions.
JAQM may use third-party services for functions such as:
Videoconferencing.
Online forms.
Email.
Payment processing.
Cloud storage.
Website hosting.
Analytics.
Communication.
Other digital services.
Third-party services may be subject to their own terms, privacy policies, security practices, availability, and technical limitations.
JAQM is not responsible for independent actions or failures of third-party services that are outside JAQM's reasonable control.
Personal data is processed in accordance with JAQM's Privacy Policy and applicable data-protection legislation, including the Jordanian Personal Data Protection Law No. 24 of 2023 and the regulations and instructions issued pursuant to it.
The JAQM Privacy Policy is the primary notice governing how JAQM collects, processes, stores, uses, shares, transfers, and protects personal data.
Where consent is required by applicable law, JAQM will seek appropriate consent.
Nothing in these Terms authorizes JAQM to process personal data in a manner prohibited by applicable law.
Users and participants are responsible for providing accurate, complete, and current information where reasonably required for registration, payment, certification, examination, identity verification, or service delivery.
JAQM may rely on information supplied by the user unless there is a reason to believe it is inaccurate.
JAQM may suspend, delay, or refuse a service where inaccurate, incomplete, misleading, or fraudulent information materially affects eligibility, security, certification, payment, or service administration.
Users are responsible for providing valid contact information and monitoring the contact channels used for communication with JAQM.
JAQM is not responsible for a participant's failure to receive communications due to:
Incorrect contact details.
Full mailboxes.
Spam filtering.
Disabled accounts.
Telecom or email-provider issues.
Failure to monitor the provided communication channel.
Where possible, JAQM may use email, phone, WhatsApp, website notices, forms, or other reasonable communication methods.
JAQM provides training, consulting, assessment, examination, and certification services in accordance with the scope of the relevant service.
JAQM does not guarantee:
Employment.
Promotion.
Salary increase.
Business improvement.
Certification by an independent external body.
Regulatory approval.
Commercial success.
Any specific professional or financial outcome.
Training and certification outcomes may depend on participant effort, organizational circumstances, third-party requirements, and other factors outside JAQM's control.
To the maximum extent permitted by applicable law, JAQM will not be liable for indirect, incidental, consequential, punitive, special, or unforeseeable losses arising from use of the website or participation in JAQM services.
Where JAQM is legally liable for a direct loss arising from a specific paid service, any limitation of liability will apply only to the extent permitted by applicable law and subject to any mandatory rights that cannot lawfully be excluded or restricted.
Nothing in these Terms excludes or limits:
Any liability that cannot lawfully be excluded.
Any mandatory consumer right.
Any obligation imposed on JAQM by applicable law.
JAQM will not be considered in breach of its obligations where delay, interruption, or failure results from circumstances beyond its reasonable control, including natural disasters, severe weather, war, civil disturbance, governmental action, public-health emergencies, widespread internet or power outages, cyber incidents, platform failures, or similar events.
JAQM will make reasonable efforts to minimize disruption and restore or reschedule affected services where practicable.
JAQM may suspend or terminate access to a service where reasonably justified by:
Non-payment.
Fraud.
Security concerns.
Misconduct.
Serious violation of these Terms.
Examination violations.
Intellectual-property infringement.
Legal or regulatory requirements.
Any financial consequence will be determined according to the nature of the violation, applicable service terms, and applicable law.
JAQM may update these Terms from time to time to reflect changes in:
Laws and regulations.
Services.
Technology.
Operational requirements.
Examination procedures.
Business practices.
The current version will be published on the JAQM website with the latest update date.
Material changes affecting an existing paid service will be handled reasonably and in accordance with any applicable contractual and legal obligations.
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the minimum extent necessary, and the remaining provisions will continue to apply to the extent permitted by law.
Failure by JAQM to enforce a provision of these Terms on one occasion does not constitute a permanent waiver of that provision or of JAQM's right to enforce it later.
Unless otherwise expressly agreed in writing, these Terms and JAQM's services are governed by the laws applicable in the Hashemite Kingdom of Jordan.
Where a dispute cannot be resolved amicably, it will be subject to the jurisdiction of the competent courts of Jordan, unless applicable law or a valid written agreement requires otherwise.
Questions regarding these Terms, registrations, payments, examinations, certificates, training programs, consulting services, or other JAQM services may be submitted through the official contact information published on the JAQM website.
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